Salesforce today announced several updates to Workflow Builder, Slack’s no-code automation tool, making it easier for users to build automations in Slack.
“These new capabilities make the Slack platform stronger for all of our customers, giving developers and end users alike the tools they need to easily automate any business process from their work apps, right where they work,” said Rob Seaman, Slack’s chief product officer.
Workflows in Slack can now be created from events triggered by third-party apps like PagerDuty, Asana, and Bitbucket. Previously, workflows could only be started from events triggered directly in Slack or Salesforce.
For example, a new feature lets users create a Slack workflow from a PagerDuty ticket. This workflow can automate creating an incident channel in Slack, adding team members, setting up a canvas, and sharing relevant information from the PagerDuty ticket. “Team members get the context they need to efficiently solve problems within their workflow,” Salesforce writes. Blog Posts.
The company then announced a new plug-and-play experience for building workflows, where users simply fill in blanks in prompts and the workflow is created.
It comes with over 50 new pre-built workflow templates that cover common use cases like kicking off a project, collecting survey data, and creating IT tickets.
Finally, the company is adding new tools to its developer platform to make it easier for developers to create custom workflows. You can now create and manage custom steps in your Slack settings, which you can use to update existing custom Slack apps or add to new workflows.
There are now more languages available to build custom steps, including JavaScript, TypeScript, Python, and Java.
“As Slack becomes the destination for work, we’ll work to make it as seamless as possible for users to create automated workflows and take control of their productivity,” Seaman said.