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Have you ever wondered why it feels so complicated to provide (and find) employee services in a growing company, especially when you need to quickly reset a password or urgently access a specific application? For decades, companies have faced this challenge with little progress. This is where Atomicworks comes in, reimagining the digital workplace experience for rapidly expanding enterprises with AI automation.
Atomicworks brings together three powerful capabilities: a conversational assistant, a modern service management system, and a workflow automation platform. These elements work seamlessly with Microsoft Teams and the broader Microsoft ecosystem to make it incredibly easy for employees to get help and access services. Atom, the AI assistant, facilitates highly personalized interactions between employees and internal service teams without the typical headaches of complex integration and management.
Ramesh Ganapathy, Chief of Staff and Operations Officer at Atomicwork, explains how this approach breaks away from traditional service management: “It’s traditional for many companies to set up separate self-service portals for knowledge management and ticketing support. But as the number of service teams grows, so does the complexity of managing these systems. Atomicwork addresses this problem head-on by bringing service management directly to the end user.
Imagine your employees asking a question in Teams and getting an immediate answer. That means not only providing answers to FAQs for Level 1 support, but also automated workflows like software provisioning, password resets, and incident response. It also goes beyond support to support broader productivity scenarios like onboarding and compliance.”
Atomicworks’ timing has proven to be a key advantage in its development. Founded in September 2022, just months before ChatGPT debuted, the company was uniquely positioned to leverage the latest advances in large-scale language models. This timing allowed the engineering team to design AI-native solutions from the ground up, rather than retrofitting AI onto existing systems, which is common among established players in the market. This forward-thinking approach differentiates Atomicworks, allowing it to deliver a more cohesive and innovative platform.
Participating in Microsoft’s Founders Hub has been a huge help. It provides access to a variety of resources, tools, and startup credits, accelerating product development and enabling Atomicworks to get its product to market ahead of its competitors. Plus, seamless integration with Microsoft Teams makes it an easy choice for organizations looking to adopt more efficient solutions without the need for multiple tools or complex integration processes.
However, Atomicworks’ journey has not been without its challenges. For example, during the Silicon Valley banking crisis, the startup had to act quickly to secure new banking partners and ensure continued operations. While traditional banks presented some obstacles, the team found a solution through the Microsoft for Startups Founders Hub, joining Mercury Bank and moving some of their funds safely there. This quick thinking has allowed them to maintain financial stability during a potentially turbulent time.
The story of Atomicworks is deeply personal to its founders. Vijay, a seasoned entrepreneur and former VP and GM at Nutanix, often felt frustrated navigating cumbersome internal processes at his past companies. Simple tasks like travel approvals, hardware upgrades, or software procurements could turn into lengthy processes involving multiple steps and approvals, consuming time and resources. Co-founders Kiran and Parsuram, who were part of the founding team at Freshworks, had their own struggles scaling internal service management. Their combined experience led them to recognize a significant gap in the market: the need for a modern, efficient service management platform.
Atomicworks is tightly integrated with Microsoft services. The platform leverages Azure and OpenAI for AI capabilities, and many of its core components are hosted on Azure. Tight integrations with Microsoft 365, Teams, Intune, Entra, and SharePoint allow Atomicworks to function as an extension of the Microsoft ecosystem. This allows service teams to create complex workflows across the technology stack.
Ramesh highlights the strategic benefits of this partnership: “Becoming a Microsoft partner gives you a significant competitive advantage. Not only does it strengthen your skillset, it also brings you closer to the types of enterprise customers you want to attract. For organizations that have already invested in the Microsoft ecosystem, getting started with Atomicworks is simple. Our platform is designed to be plug-and-play, enabling Microsoft customers to maximize the value of their existing infrastructure and get a faster return on their investment.”
One of Atomicworks’ early customers, Seattle-based retail and manufacturing company Ammex, is already seeing the benefits of this integrated experience. With hundreds of full-time employees and thousands of manufacturing workers, Ammex relies on Atomicworks for internal IT and HR services. The tight integration with Microsoft was a key factor in Ammex’s decision to adopt Atomicworks, which they saw as a natural extension of their existing infrastructure.
Chad Ghosn, Global CTO and CIO at Ammex, shared his experience: “Our journey with Atomicworks to transform our ticketing to an AI-based service management system has been incredible. The product has revolutionized the way we manage workflows, leveraging the latest AI technologies to provide a seamless integration that efficiently meets our needs.
The ROI of deploying Atom across the team has been tremendous. Unlike our previous solution, Atom has allowed us to maintain our IT services team for six months without adding a single employee. It handles simple queries that used to interrupt our finance team, and provides real-time updates to our CEO on deliveries and orders.”
As Atomicwork looks to the future, its focus is on growth and innovation. Having already achieved product-market fit, the company is focused on larger enterprises and more complex use cases. Leveraging advances such as automated AI agents, multimodal support, and fine-tuning techniques, it continually improves its products based on customer feedback and reimagines existing service practices along the way. Atomicwork is well positioned to scale and deliver value to organizations around the world by solving critical service management challenges for enterprise companies.